Contacting us

We support AQT by email. We are in New Zealand, timezone GMT+12. You should have a reply by your next business day at the latest. We do not list a phone number; the timezone differences with the majority of our customers makes this impractical - use email instead.

Our aim is to provide fast and effective support for AQT.

Many of the user comments we have republished on this site show that our fast and effective support is appreciated.

For technical questions about AQT and install problems with AQT you can get support for AQT from many different sources:

the AQT forum
AQT's own Help file (in AQT: use F1 or the Help menu)
email us (see below)

Contacting us

Email us on support@querytool.com

Emails sometimes go astray (for a variety of reasons). If you can't get hold of us, try one of the following alternate email addresses:

support@cardett.co.nz

cardett@xtra.co.nz

cardett@gmail.com

If all else fails, post a message on the AQT forum. This forum is monitored by Cardett staff an provides a very reliable way of contacting us.

Backup Web Site

We have two websites:

www.querytool.com (main site)

www.advancedquerytool.com (backup site)

Take a note of this!! Should www.querytool.com be unavailable (happens from time to time) you should access the www.advancedquerytool.com site.

No Response?

Your network security settings may be blocking our reply.

If you don't receive a response to your email by your next business day, please email us again and give us a different point of contact for you - either a different email address such as a freemail address, or even an internationally-valid fax number (do not give a 1-800 for the US).

We will not phone you.

Email Etiquette

When emailing us, please:

give a meaningful subject-line to your email, such as "Question about the Data Loader". If your email subject-line is "Hi there" or "Check this out" or even blank it will be identified as spam and deleted without being read.
if reporting a problem, please tell us the version of AQT you are running, plus the type (and version) of the database you are accessing.
if you are sending us screenshots or other images, please use a compressed image format (such as png or jpg) to give a small file size.

FAQs

We are currently converting previous question/answers into FAQs, which will be linked to from here in future.

Enhancement requests

If you have enhancement requests for AQT you can email them to wishlist@querytool.com . We generally welcome feedback about AQT.

Enhancement requests are prioritised according to the development time needed and the benefits they would have for a wide user-base.

Last reviewed on 19 March 2009